The first call centre of the AIMA Mission Structure began operating today at the Hindu Centre in Telheiras, with opening hours between 08:00 and 22:00, and the first morning was apparently normal, although some people were not seen due to a lack of appointments.
In a statement published today on the AIMA website, the organisation states that services are provided “exclusively by appointment”.
“In view of the effectiveness of the process and the optimisation of resources, cases without an appointment will not be seen at this call centre”, the statement reads.
It adds that the Mission Structure will operate until June 2025 to resolve the approximately 400,000 cases awaiting analysis for regularisation in the country.
Specifically in relation to Lisbon, AIMA states that the store located on Avenida António Augusto Aguiar “will now be dedicated to receiving cases, during normal hours, by appointment, issuing duplicates and delivering titles”, while the store in Anjos will be “exclusively for information”, without prior appointment.
On the other hand, AIMA takes the opportunity to appeal to all immigrants who have pending cases to update their contact details, in case of any changes, “so that they receive the necessary communications and appointments as soon as possible”.
